Refund policy
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return.
Order Cancellation
You may request to cancel your order within 2 hours of placement by emailing info@corecuts.shop with "CANCEL" and your order number. If your order has already been processed or shipped, we cannot cancel it; however, you can return the package for a full refund after delivery using our return process.
Note on Cut‑off Logic: The cancellation window is strictly based on real‑time order timestamp. The 2‑hour window supersedes the next‑business‑day processing cut‑off time. If an order is placed after 6:00 PM MST, the 2‑hour cancellation window still applies.
Return Eligibility
To be eligible for a return:
Items must be in like‑new condition with all original packaging.
Clothing may be tried on for fit but must be unworn, unwashed, with original tags attached.
Any signs of damage from misuse, stains, odors, or physical alteration will not be accepted.
Free Return Shipping
Return Shipping Fee: $0.00. We provide a prepaid return label for all eligible returns. No deduction will be made from your refund for return shipping.
How to Get Your Return Label
Once your return request is approved, a prepaid shipping label will be sent to your email address. You can download and print the label directly. The package must be dropped off at a carrier‑authorized location; pickup scheduling is not included.
Return Shipping Method
Prepaid labels are generated for ground shipping via USPS or UPS. Depending on your location, return transit time to our facility is typically 2-7 business days.
Restocking Fee
No restocking fees ($0.00).
Non‑Returnable Items
The following items are not eligible for return:
Gift cards.
Underwear or swimwear where the hygiene seals have been broken, opened, or tampered with after delivery (except where the item is demonstrably defective or damaged prior to receipt).
Standard sale, promotional, or discounted items are fully eligible for our 30‑day free return policy.
Refund Timing
- Inspection & processing: Within 2 business days after the returned item arrives at our facility.
- Bank posting time: Once issued, your card issuer may take 5‑10 business days to show the credit in your account.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will cover return shipping and send a replacement or issue a full refund at no cost to you.
How to Start a Return
Email info@corecuts.shop with your order number and reason for return. Do not ship before receiving return authorization.
Return Address
CoreCuts Returns
3445 E Sheridan St
Phoenix, AZ 85008
United States
Contact Information
Email: info@corecuts.shop
Phone: +1 (602) 540-2676
Address: 3445 E Sheridan St, Phoenix, AZ 85008, United States
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)